Student Links

This page will provide students with information not specifically related to a course.

Please click on a heading to open the information. A lot of this information is contained within the student handbook and the information may just refer you to the student handbook.

Complaints and Appeals

Complaints and Appeals along with associated processes are covered in the Student handbook . The following text is from the student handbook outlining complaints and appeals. To fill out the Complaint and Appeal form, click on the link at the bottom of the page which will open a PDF version of the document. Fill the form out and then forward to Formula Student by the methods outlined on the form.

  1. Complaints and Appeals Policy & Procedure

Formula Student is committed to providing a fair complaints and appeals process and respects the right of stakeholders to lodge complaints and requests for appeals about decisions. The principles of natural justice and procedural fairness will be adopted at each stage of the complaint and the appeal process and all people involved will be treated with courtesy and respect. The lodgement of a complaint or a request for an appeal will not disadvantage any stakeholder in their dealings with Formula Student.

The policy is made publicly available by including it here, in the Student Handbook, which is available from our website.

 

What is a complaint?

A complaint is an expression of dissatisfaction with a specific action or service of Formula Student or an allegation involving the conduct of:

  • Formula Student, its trainers, assessors or other staff;
  • a third party providing services on behalf of Formula Student, its trainers, assessors or other staff; or
  • a student of Formula Student.

 

What is an appeal?

An appeal is a request for a review of a decision made by Formula Student (or a third party providing services on the RTO’s behalf), including decisions about assessment.

 

Value of complaints and appeals

Formula Student values complaints and requests for appeals as opportunities to identify operational improvements to quickly and appropriately respond to changes in the marketplace or stakeholder expectations. The subject of complaints and requests for appeals and outcomes are recorded on a register to allow analysis of matters over time and identify any common factors that may need action.

It is preferable, to all parties, that matters are resolved as quickly and effectively as possible and stakeholders, including students, are encouraged to raise issues of concern directly with their trainer and assessor or the Director at the earliest opportunity with the view to addressing the matter in an informal but effective matter.

 

Procedures for making a complaint or lodging an appeal

If a stakeholder, including a student, is unable to raise issues of concern directly with their trainer and assessor or the Director with the view to addressing the matter in an informal manner, or if the stakeholder, including the student, is not satisfied with the outcome of the informal approach, a formal complaint or request for appeal may be lodged.

A complaint or request for appeal: 

  • must be made within 15 calendar days of the event, circumstance or decision that is the subject of the complaint or request for appeal;
  • must be made in writing using the Complaint & Appeals Form available at formulastudent.com.au or otherwise in writing provided the following information is included:
  • whether you are lodging a complaint or requesting an appeal;
  • your name, home phone number, mobile number and email address;
  • the date of the event, circumstance or decision that is the subject of the complaint or request for appeal;
  • details of the complaint or appeal (you may attach supporting documentation if required);
  • any steps you may have taken to resolve the issue;
  • what outcome would you like to see from raising this complaint / appeal;
  • a statement that the information provided is, to the best of your knowledge, true and correct, that you acknowledge that Formula Student may use the information provided to investigate the complaint and that you understand that this information may also be used for the continuous improvement of the RTO’s operations; and
  • your signature and the date (unless submitting by email).
  • will be acknowledged in writing within two (2) calendar days of receipt of a complaint or request for appeal.

 

Procedures for investigating a complaint or appeal

Complaints and requests for appeals will be investigated by a person or persons who was not/were not involved in the event, circumstance or decision that is the subject of the complaint or request for appeal.

Details of complaints and requests for appeals will only be made known by those directly concerned.

The person or persons conducting the investigation will interview the person making the complaint and, if the complaint was about a person, will separately interview the person the complaint is about. They may also review documentation, including RTO policies and procedures and may, if relevant, interview other stakeholders and staff.

In the case of an appeal against an assessment or other decision, the person or persons conducting the investigation will review the decision and the evidence used to make the decision. If it is an assessment decision being appealed, the assessor and student will be interviewed separately to find out whether there is any relevant information not contained in the student’s file.

A complainant or appellant may be accompanied by and/or assisted by a support person at any time.

Regardless of the outcome, and while complaints and appeals will be finalised as soon as practicable, the complainant or appellant will be notified of the outcome, and reasons for the outcome, in writing within 30 calendar days of the complaint or appeal being lodged.

Where Formula Student considers more than 60 calendar days are required to process and finalise a complaint or appeal, the complainant or appellant will be:

  • informed in writing of the reasons why more than 60 calendar days are required; and
  • regularly update the complainant or appellant on the progress of the matter.

 

Review by a third party

If the complaints and appeals process fails to resolve a complaint or appeal, the complainant or appellant may request a review by a party independent of themselves and Formula Student. A mediator can be provided by the Australian Mediation Association; however, the complainant or appellant must organise the mediation and meet all costs of engaging a mediator. The RTO will reasonably cooperate in any organised mediation session/activity.

 Use of complaints and appeals to inform continuous improvement

The causes of complaints and appeals are identified and corrective action is taken to eliminate or mitigate the likelihood of reoccurrence and to inform the continuous improvement of RTO operations. The Complaints and Appeals Form ensures that such causes and opportunities are captured in the RTO’s Continuous Improvement Register and the Approach to monitoring compliance and continuous improvement ensures the systematic consideration of these causes and opportunities for improvement.

Download the Complaints and Appeal form here

 

Audit Report

The following information is in regards to our most recent ASQA audit and is published to assist the general public, universities, schools, students, apprentices, trainees and their employers in making informed decisions regarding the selection of Formula student as their training provider.

Audit date:

15/04/2015

Qualifications audited:

MEM20413 Certificate II in Engineering Pathways

Audit Outcome:

Was non-compliance identified: No

If "YES", non-compliance type (Minor, Significatnt, Critical): N/A

Summary of non-compliance: N/A

Rectification:

Actions taken to rectify non-compliance: N/A

Has the non-compliance been rectified: N/A

 

Explanatory notes:

Minor:minimal or no serious adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided

Significant:serious or potentially serious adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided.

Critical:an actual or potential critical adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided

Full Audit report:

For a copy of the most current full audit report click here

Mechanisms to reduce fraudulent reproduction

The following measures are in place to reduce fraudulent reproduction of AQF certification issued by Formula Student.

 Documentation
Documentation includes:QualificationStatement of AttainmentRecord of Results
RTO name
RTO code
RTO logo
Unique 4 digit student ID
Physical signature of Director
Unique 4 digit sequence number
Printed on other than white copy paper
(from 1 Oct 2018) Gold foil and embossed seal
(from 1 Oct 2018) Microtext security line

 

Language, Litercy and Numeracy(LLN)

At Formula Student, we aim to support all of our students and provide access to the educational and support services needed to successfully complete the qualification. While we will make every effort to provide as much support as possible for students to achieve the required level of competency, assistance and support with LLN skills is a specialised area. If you self-identify as experiencing difficulties with the requirements of the course or a trainer and assessor encourages you to complete our LLN assessment and that assessment identifies that you would benefit from some LLN support, we will generally refer to you the Reading Writing Hotline for further assistance.

There number is 1300 655 506 or you can click the button below to be re-directed to their website.

Reading and Writing Hotline

By contacting the websites above, you can get the best assistance available. You can approach this organisation yourself, without waiting for us to refer you.

Tutorials

At Formula Student we understand that not all students will learn and complete activities at the same time.

Some will be quicker than others at learning new skills and knowledge and some will be slower at learning new skills and knowledge. In addition to that, those that were quicker at one skill may be slower at another skill.

For this reason we have tutorial sessions that assist those students who require extra tuition or guidance.

Class Outline:

We call this tutorial session our "flexible simulated workshop environment". The flexible simulated workshop environment is a tutorial where students are able to attend the tutorial to continue their learning away from the structured class session. It's flexible in that you learn the stuff you need to learn, and it may be different from the student next to you. One student may be doing additional learning on hand tools, while another could be catching up on welding. It's a tutorial and it depends on what you need to learn.

It's not a "teaching" class, but a supervised environment in which to revise session content and to practice the skills you'll need to be able to demonstrate to successfully complete the course.

 

Pricing:

Students buy a block of 10 hours of flexible simulated workshop environment for $150.00

 

What's included: 

This includes trainer supervision, workshop space, electricity and welding gas(if required).

 

What does the student need to supply:

The student needs to supply all the required equipment they would normally bring to the workshop for enrolled training as listed below.

The first and most important are PPE items. PPE stands for "Personal Protective Equipment".

Students will also be required to supply their own stationery.

Student will need to provide the following:

PPE

Long sleeve shirt.

This item is required during any class that involves welding. It must be made from a non-flammable material and it is highly recommended that students purchase a known brand high-visibility style workshirt.

Long pants.

Students are encouraged to wear long pants during all activities, however shorts are OK in hand tools environments. Long trousers are compulsory however when students are involved in activities that require welding to prevent burns due to the range of rays emitted from the welding source, along with radiated heat and sparks.

Protective footwear.

Engineering workplaces and practices require steel capped footwear to be worn during practical activities or while walking in practical based areas and the learning environment is no different. Students are required to have steel capped work boots or shoes to be able to enter the workshop. As the majority of our practical AND theoretical learning takes place in the workshop it will be rare that students won't be required to wear steel capped work shoes/boots.

Protective eye wear/safety glasses.

As with protective footwear, protective eyewear is a standard item when entering engineering workshops. Students are required to provide some form of eye wear/safety glasses that conforms to current Australian Standards. this could be in the form of safety glasses or a faceshield for those that wear prescription glasses. It is the students responsibility to provide suitable protective eyewear.

**Students will need to supply the preceeding items and wear them during all workshop sessions. Students who arrive at a workshop session without all of the required PPE (as listed on this page), for the student's safety and the safety of others, the student may not be permitted entry to the workshop to participate in the session.

 

Stationery.

Students are required to provide a range of day to day stationery such as pens, pencils, ruler, notebook and other items that they would generally be expected to bring to any other form of theoretical class.

Computer Equipment.

Students are required to provide a laptop suitable for the operation of software such as SolidWorks and/or AutoDesk Inventor. Computer requirements are listed on the websites for those software packages. Formula Student will provide a link to for students to download the Student edition versions of AutoDesk Inventor to students who do not already have either of the nominated software packages.
Students will also be required to access dropbox during class and therefore will require mobile internet to access the internet while at the workshop. This can be via mobile phone hot-spotting or other means, however Formula Student does not provide internet access for students.
For further computer information go to the contact us link at the top of the screen and send us an email to discuss any question you may have.

Students will also need to supply materials and consumables related to the component manufacture during the "simulated workshop environment" class. Materials and consumables can be purchased from the RTO. Ask your trainer about the cost of materials and consumables. Alternatively students can source suitable materials and consumables elsewhere. As we are a project based learning culture, the student is able to enhance their learning on a project they may want to bring to class as opposed to a structured component.

 

Class duration:

The student buys 10 hours of flexible simulated workshop environment however they use it in 2 hour blocks. The student may decide that they would like additional training for 2 hours once a week, or alternatively they may decide to utilise the flexible simulated workshop environment for 10 hours in the one week.

 

How to book and utilise flexible simulated workshop environment time:

Due to the flexible nature of the class, students approach their trainer and a timetable is negotiated with the student depending on available workshop space, timetables and trainer availability.

If a Qualification, Statement of Attainment or Record of Results is misplaced or damaged, the learner or past learner may request the re-issue of the misplaced or damaged document by accessing, completing and submitting the Request for re-issuance of documentation.

 

For privacy reasons, the request must be made by the learner (or past learner) and the original or a certified copy of one of the following identification documents must be sighted by the Director of Formula Student:

 

·Driver's licence; or

·Australian Passport; or

·Australian Birth Certificate;

or if the learner (or past learner) doesn't have any of the above, the following will be accepted:

·Naturalisation Certificate (Australian Citizenship); and a Current Green Medicare Card

 

The following fee applies for the re-issuance of documentation:

 

·Reissuance of a Qualification                                                                                       $50.00

·Reissuance of a Statement of Attainment                                                                     $50.00

·Reissuance of a Record of Results                                                                              $50.00

 

Certification documentation will be issued within 10 calendar days of a complete request being submitted provided:

 

·payment has been received, and

·entitlement to the documentation has been confirmed - the learner (or past learner) requesting the documentation is the learner (or past learner) to whom the documentation was originally issued.

Student handbook

The Formula Student Handbook can be downloaded by clicking the button below. This link will open in a new window

Download the Student Handbook here

Refund Policy

The Formula Student Refund Policy is contained within the student handbook. Please refer to this document for refund policy information. The student handbook can be accessed from the Student handbook tab below.

Under the new system, all students will require a USI (Unique Student Identifier) to study a VET (Vocational Education and Training) from 2015.

If you don't already have a USI you can apply for one, or alternatively give the RTO (Registered Training Organsiation) permission to apply for one on your behalf.

The following links will assist students to find out more information regarding the USI. The links will open in a new window.

Click here to find out about the USI system

I want to create a USI..............................

I have forgotten my USI........................

I have forgotten my password..............

I have forgotten my check questions....

I want to login to my USI account.........

I want to activate my account................